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The help section of the
site has been designed to help you find the answer to common
questions.
hopefully you will find the answers that you are looking for in
the sections below.
- Products
- Products & prices
- Traditional vs digital
formats
- Photo editing
- Ordering
- Transfer modes
- Selecting your photos
- Transferring your photos
- Order
- Payment
- Order tracking &
Delivery
- Delivery methods
- Order treatment and delivery
timeframe
- Services &
guarantee
- PearlPhoto ensures ALL customers
against damages that may occur during transportation
- Quality control
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Products
- Products & prices
- Photo prints & Enlargements
- Photo posters
- Canvas photo
- Traditional versus Digital Formats
Digital cameras take pictures in ¾ ratios such as 6 x 4.4''. Prints that preserve this ratio allow a complete print out of your image (see below).
Traditional print sizes have a ratio of 2/3, as the very popular 6 x 4''. The print is slightly narrower than the original image and must therefore crop photo files to fit them in.
| Size 6 x 4.4'' |
 | 6 x 4'' size Smaller than 6 x 4.4'', the photo is cropped |
- Photo editing
PearlPhoto is equipped with Photo-Me Crystal Clear technology to make automatic edits to photo files before printing in order to optimize their :
Contrast, Sharpness, Exposure of your photos.
Ordering
- Transfer modes
- To upload the photos please choose the appropriate transfer mode as this will spped up the upload time without compromising image quality.
Super Fast Transfer : 6 x 4
Fast Transfer : 6 x 4, 7 x 5, 8 x
Classic Transfer : For all formats including 10½ x 8 & 12 x 8
- Selecting your photos
There is a maximum number of 1000 prints per order. There is also a maximum file size of 15 Megabytes per photo.
- Transferring your photos
Length of transfer
The upload time depends essentially on :
1. The upload-speed of your internet connection
2. Your choice of transfer mode
3. The size of your photo files
- Ordering
Once uploaded you will now be able to order the desired prints with the following options
Available options for photo prints :
After you have transferred your photos, you will land on the ordering page with a number of printing options :-
- You may select the number of copies that you wish for each photo
- Choose the paper type(matte or gloss).
- Select the size of the print
- You may choose with or without white borders
- Payment Methods
We use the services of paypoint to process card transactions directly or alternatively you could use your Paypal account.
PearlPhoto does not store the card numbers used to make payments in memory. These numbers and the other data are directly transmitted to the banks we work with, and we never have access to this information.
Delivery methods
- Delivery is made by royal mail postal service. For larger orders, special carriers may be used.
- Order treatment and delivery timeframe:
| Average timeframe for delivery to your location below: |
| United Kingdom |
2 - 4 working days |
| Other European Countries |
7 - 10 working days |
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| Average timeframe for production of products: |
| Photo prints & Enlargements |
1 - 2 working days |
| Photobooks & Photoalbum |
3 - 5 working days |
| Photo products |
2 - 4 working days |
| Photo posters |
2 - 4 working days |
| Canvas photo |
2 - 3 working days |
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- PearlPhoto ensures ALL customers against damages that may occur during transportation
Your photos will be sent to you in a re-inforced box with additional packaging materials to protect your prints from being damaged.
- Quality control .
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At pearlphoto we pride ourselves on good quality products and service. Therefore we continually
Services & guarantee
- PearlPhoto ensures ALL customers against damages that may occur during transportation
- Quality control
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